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The Whitehall Effect by John Seddon

How Whitehall Became The Enemy of Great Public Services… and What We Can Do About It

The new book by John Seddon - review copies NOW available

Publication: 5th November 2014

“Politicians don’t know much about management…”


When they come to write the history of our times, one of the great mysteries will be: how was it that for 35 years successive governments legislated, regulated and interfered in the public sector and consistently made things worse?
Targets, standards, inspection, regulation, outsourcing, shared services, back offices, call centres, IT ‘solutions’, ‘choice’, ‘nudge’, ‘lean’ – the public sector has been plagued with dogma and other nonsense (The Whitehall Effect) that just makes things worse.


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