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A number of NHS Trusts including Alder Hey Children’s Hospital, Maidstone & Tunbridge Wells, Kent Community and South Tyneside & Sunderland have gone live with WASP Software’s NHS111 First Direct Appointment Booking solution.

Part of the Government’s strategy to manage long waits in Emergency Departments (ED) this winter, with the added escalation of the Covid-19 pandemic, is for patients who require urgent, unscheduled care to call NHS111 in order to be directed to the most appropriate service for treatment. This may include an appointment in Primary Care, Urgent Treatment Centre (UTC), Same Day Emergency Care (SDEC) or, in extreme cases, the Emergency Department at the local Acute Trust.

Michael Brett, Managing Director, WASP Software comments: “The work we have been doing across Kent and Medway has been driven by the need to provide Direct Appointment Booking (DAB) into Emergency Services which have historically been unscheduled. Urgent and...

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