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Reading, UK, May 18th - Workbooks, the leading British CRM vendor, has updated its internal processes and procedures as well as the products and services it delivers to its customers in preparation to the EU General Data Protection Regulation (GDPR) that will come into effect on May 25th.

The GDPR is setting guidelines for the collection and processing of personal data of individuals within the European Union — empowering individuals to control how their data is used. With CRM being the main hub for personal data at many SMEs, Workbooks has introduced new features to support GDPR and help organisations meet some of their GDPR obligations.

Workbooks has created a ‘Compliance Record’. This record, connected to People and Leads in Workbooks CRM allows organisations to record and evidence on what legal grounds they are processing personal data. The Compliance Record helps customers understand which records inside their CRM database have valid legal...

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