ProTech First to Deliver Government Security Accredited Integrated Web and CRM Platform for Not-for-Profit (NFP) Organisations

"In ProTech we have found a responsive partner that understands our aims and works endlessly to provide a stable and integrated platform."

Aldridge, West Midlands, UK: 18 March, 2016 - By adding ProWebTM and ProCloudTM to its specialist CRM software Pro-8TM ProTech, is meeting NFP organisations’ demands for secure, integrated web and CRM solutions. NFPs can now quickly, easily and cost effectively bring together their often dated, heavily bespoke, inflexible, disparate CRM legacy systems, websites and information into a single digital platform which has achieved Government ‘OFFICIAL’ Security accreditation. The ProTech CRM platform can be deployed on-premise or as ‘Software as a Service’ (SaaS).

“With security of data becoming an increasing issue for every NFP organisation, we understood the need to offer a highly secure solution,” said Jenny McTiernan, ProTech’s COO. “To ensure we are able to deliver the level of data protection our clients are now looking for, ProTech has worked with an independent Government certified (CHECK) organisation and our specialist CRM and digital solution was successfully penetration tested to meet the security requirements for Government ‘OFFICIAL’ accreditation.”

The seamless integration of ProTech’s CRM software Pro-8, and its specialist NFP modules, with ProWeb, a secure digital platform that combines a Content Management System (CMS) based on Umbraco 7 with ProTech’s existing web services and ProCloud, a fully managed Cloud CRM offering, ensures that NFP organisations can quickly, easily and cost effectively deploy fully integrated web and CRM solutions.

Importantly, ProWeb gives NFP organisations the choice of how to implement their integrated web and CRM solution. With 300+ open API’s ProWeb has the flexibility to integrate its Pro-8 CRM software and its specialist NFP modules with an existing website, or a preferred digital platform and provide further integration with existing enterprise applications.

Alternatively, by utilising ProWeb ProTech can offer a fully responsive website and CMS that integrates with Pro-8 and its NFP modules.

This integration makes it easy for both NFP administrators and customers to access the information they need, when they need it.

Pro-8’s easily configurable specialist NFP modules (Membership & Subscriptions, Learning & Education Management, CPD, Event Management, Annual Appeal, Fundraising, Marketing & Campaigns) delivered in a single application have CRM, workflow, process automation and reporting capability at their core. Their integration with ProWeb and ProCloud meet the requirements of today’s NFP organisations’ customers for a personalised, interactive, engaging and value driven online experience. An experience that includes access to the all-important self-service functionality that customers now expect.

“With a diverse membership growing beyond 120,000, more than 30,000 learners, 500 college partners and many more stakeholders, developing deep and responsive relationships are key,” said Steve Heappey, Director of Qualifications and Service Delivery for the Chartered Management Institute (CMI). The CMI is using Pro-8 to support its aim to eliminate the ‘accidental manager’, qualify ever more managers and make management and leadership the true profession it deserves to be.

"Connecting and using the rich information we hold in an agile and empowering way is crucial to our growth journey."

"In ProTech we have found a responsive partner that understands our aims and works endlessly to provide a stable and integrated platform."

"Its constant innovation meets ever more demanding needs," continued Heappey.

Recognising the increasing demand for hosted Cloud services, ProTech now offers the delivery of its Pro-8 CRM software and specialist NFP modules with ProWeb in a software as a service (SaaS) model via ProCloud, and has partnered with UK datacentre providers to offer highly secure and flexible hosting solutions.

ProCloud offers a fully managed and flexible Cloud offering, which as a pay as you go (PAYG) commodity based model, has the advantage of NFP organisations only having to pay for what they use. Plus, they don’t have to worry about managing and maintaining on-premise hardware.

ProTech’s integrated web and CRM solution delivers significant return on investment by increasing membership, attracting new customers and increasing customer engagement. By automating entire business processes, NFP’s can concentrate on delivering added value.

“Our Pro-8 CRM software and specialist NFP modules allow NFP organisations to implement so much more than a standard CRM solution. They are now able to quickly, easily and cost effectively put in place the features and functionality they need to meet the demands of their customers. From providing online self-service features through to managing their entire back office and marketing functions, all of the tools NFP’s need are now available in one application,” said McTiernan.

About ProTech:

For more than 20 years ProTech has been delivering specialist CRM software and change management services to the Not for Profit (NFP) sector.
Its Pro-8 CRM software operates in a Microsoft environment and delivers easily configurable specialist NFP modules with CRM, workflow, process automation and reporting capability at their core: Membership & Subscriptions, Learning & Education, CPD, Event Management, Annual Appeal, Fundraising, Marketing & Campaigns.
By adding ProWeb, (secure digital platform) and ProCloud (a fully managed Cloud CRM offering) to its specialist CRM and change management solution portfolio, ProTech delivers a Government ‘OFFICIAL’ security accredited fully integrated web and CRM platform.
For more info visit: www.protech.co.uk

Media contact:

Sarah Chidgey
ChidgeyPR for ProTech
+44 (0) 7795 288302
sarah@chidgeypr.co.uk