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Granular call reporting and analytics for the Workplace Experiences platform provides world class call data analysis for hosted collaboration environment.

DERBY, UK – 19 JULY 2018: Node4, the Cloud, Data Centre and Communications solutions provider, today announces availability of Call Reporting & Analytics service for their Cisco HCS based Workplace Experiences solution. The new service addition delivers leading call detail records (CDR) reporting, call analytical and utilisation data, accessed via a web-based and easy-to-use graphical interface, including user definable dashboards. This provides customers with essential data insights about how the Workplace Experiences service is being used, enabling capacity planning and user adoption as well as granular call analytics. The technology allows customers to identify patterns and plan capacity across their business for all call management.

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