National Flood School Launches Interactive Training Course for Property Claims Handlers

The National Flood School has announced the launch of its first-ever interactive video training course, bringing flexible, on-demand flood and water damage training directly to property claims handlers and insurance professionals across the UK.

Designed to equip desk-based claims teams with vital knowledge of resistance, resilience, drying, and restoration best practice, the Water Damage Awareness Course marks a significant step forward in how the industry can access foundational knowledge to improve outcomes for customers and reduce indemnity spend.

Historically only available via in-person training at the National Flood School, this course now offers the same industry-recognised insight in an accessible format; allowing users to learn at their own pace, wherever they are based and at a time that suits.

Bridging the Knowledge Gap for Claims Handlers:
Since first launching its classroom-based course in 2007, the National Flood School has trained thousands of property claims handlers. This new digital format ensures that claims professionals can now access essential knowledge that previously required time away from the office and travel costs.

Chris Netherton, Director of National Flood School said: “Wet peril and water damage claims are one of the most frequent and expensive areas of spend for insurers. This new interactive course offers a cost-effective, accessible solution that empowers claims handlers to manage cases more effectively and, importantly, with greater empathy for customers. It also provides the confidence to assess whether supply chain contractors are delivering best practice on scope and project management.”

The course is specifically designed to support new and existing property claims handlers, with content provided by leading experts in flood restoration, insurance project management, and customer care.

Course benefits include:
• 30% resilience and resistance knowledge – supporting Build Back Better initiatives and helping reduce future flood impacts.
• 70% restoration best practice content – covering drying, recovery, and property reinstatement essentials.
• Remote, self-paced learning – no travel or disruption to workload.
• Ideal for induction training or team development in property claims departments.
• National Flood School certification on successful completion of all modules.

Pricing & Availability:
The Water Damage Awareness Course is now available to individuals and organisations, and the National Flood School is encouraging insurers to consider the training as a core part of their claims handler induction programme.

The interactive course is priced at £195.00 plus VAT per person, with discounts available for group or volume bookings, depending on staff numbers.

For more information or to register interest, visit: https://nationalfloodschool.co.uk/product/water-damage-aware...

ENDS


Notes to Editors:

Images of Chris Netherton, Director of National Flood School, and images from the Water Damage Awareness Course are available to download here. [Credit: National Flood School]

About National Flood School:
The National Flood School has been leading the UK’s training in flood restoration, fire restoration, and mould remediation for over 35 years. It delivers practical, hands-on courses based on global best practices and is home to Europe’s first purpose-built flood house. Now operating from a purpose-built training facility in Oxfordshire, in partnership with HR Wallingford, the School continues to set industry standards in property restoration education.

Providing certified training for insurance professionals, restorers, claims handlers and loss adjusters, the School also offers bespoke courses and expert consultancy services. A regular contributor to BSI standards, the National Flood School supports a more resilient, skilled and cohesive industry through practical learning and ongoing innovation.

https://nationalfloodschool.co.uk/

Editors Contact:
Peppa Sheridan, Peptalk Communications
07725 121189 / peppa@peptalkpr.co.uk