Datek Solutions increases business agility and enhances customer service through deployment of Microsoft Dynamics NAV

IT solution and services provider underpins long-term growth with solution from The NAV People

Newbury, UK – Datek Solutions uses Microsoft Dynamics NAV from The NAV People to provide them with an agile platform capable of meeting their long-term growth plans. The solution has improved the use of working capital with better management of inventory and improved financial reporting. In addition, the contact management capabilities have enhanced customer relationships through the tracking of all customer transactions and interactions.

Datek wanted a solution that could track the serial numbers associated with products and customer transactions. Since implementing the solution Datek has logged the serial number of every product, providing a detailed history of customer buying habits. The functionality within the supply chain module helps Datek to meet and exceed the expectations of customers.

Malcolm Kanter, Director of Datek Solutions explains: ‘Providing exceptional customer service is very important to Datek and one way that we differentiate ourselves. When one of our customers was burgled, we were able to provide the serial numbers of the equipment that they had purchased from us within minutes for the police and insurance company. This was thanks to the ability to track all serial numbers associated with customer transactions within Microsoft Dynamics NAV – something that The NAV people helped us to set up.’

Datek uses Jet Reports, which seamlessly integrates with Microsoft Dynamics NAV, to produce a daily report of products shipped, invoice totals and gross profit generated. Kanter adds; ‘Jet Reports is quick and easy to use, with just a few mouse clicks we can generate the daily sales report, it’s given us a level of business clarity that we simply didn’t have before.’

Kanter concludes: ‘We had a few concerns that Microsoft Dynamic NAV would be a rigid solution but The NAV People have customised it to our needs. They have worked with us on further enhancements; no request has been too difficult.’

Ian Humphries, Managing & Product Director at The NAV People commented; ‘Datek is an agile and ambitious company that wanted a solution that could grow with its aspirations. Since The NAV People implemented the solution, Datek’s turnover has increased three fold and Microsoft Dynamics NAV is evolving with their business needs and achieve their goals.’

Full a full copy of the case study, please visit: http://thenavpeople.com/casestudies/datek-solutions

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NOTES TO EDITORS

About Datek Solutions

Since 1998 Datek Solutions have been managing IT support, solutions and strategy for a range of clients. Datek have won awards for their excellent customer service and take pride in being transparent.

What makes Datek different? They don’t use a one-size fits all approach, preferring instead to get to know their customer’s business and everyone in it, what the business needs and how they can support to give the best solutions at the best possible prices.

For more information visit: Datek Solutions

About The NAV People

The NAV People started trading in the UK in 2009 and the business has grown through word of mouth. They are now the country’s no.1 reseller who solely concentrate on Microsoft Dynamics NAV. The NAV People set out to create a company with simple but really important aims; treat customers fairly, provide value for money and make them happy, while treating staff as members of an exceptional family and not merely employees.

The aims of The NAV People are what everyone should expect from a partner in business, a high level of expertise, amazing product innovation and the absolute best standard of customer service. The NAV People believe fairness is the key to good business and profit is the end result of successful business relationships, not a goal to aim for.

The NAV People operate from three locations in the UK; Newbury, Cardiff and Manchester and also have a US corporate office in Atlanta. For anyone who is looking for a committed, friendly and knowledgeable reseller of Microsoft Dynamics NAV, The NAV People are the ideal partner. For more information: The NAV People

Follow us on Twitter @TheNAVPeople

Editors’ Contacts:

Jenny Ferguson
Marketing Manager
The NAV People
0208 328 9818
jenny.ferguson@thenavpeople.co.uk

Andreina West/Mary Phillips
PR Artistry
01491 639500
andreina@pra-ltd.co.uk