The market is entering a world in which digital customer services and a rich customer experience are determining success factors.
Utrecht, 13th Sep 2017. Keylane, supplier of SaaS solutions for the European insurance and pension market has acquired Bridgevest. Bridgevest is market leader in the Netherlands in the area of digital customer services in the pension sector. The partnership between Bridgevest and Keylane creates a powerful combination in the pension market allowing customers to arrange their pensions digitally and fully. Enabled by the seamless integration of the customer service and underlying administration software and facilitating digital pension administration throughout the value chain.
Ronald Kasteel, Executive Board Member at Keylane:‘The market is entering a world in which digital customer services and a rich customer experience are determining success factors. The progressive development towards increasingly individual pensions with more risks and personal responsibilities only reinforces this. It also gives rise to calls for more smart data-driven communication with the participant to help them handle this responsibility. Bridgevest provides us with the software needed for this and the right customer-focused DNA. This strengthens our range for Dutch customers and, because Bridgevest’s products can also be deployed in other European countries, it supports our international strategy.
Edzko Smid, CEO Bridgevest and responsible for rolling out the joint proposition within Keylane: ‘The partnership between Keylane and Bridgevest creates synergy. Of course we already have links with all standard back-office packages, but we can go a step further within the Keylane group. In combination with Keylane a fully integrated software suite will be created with which participants and employers can be served throughout the entire pension chain. In addition to high-quality customer service, this also makes administering pensions more efficient. Last but not least, it provides a fitting response to the growing demand for more compliance and control as this is also a vital part of integrated customer service. We are very enthusiastic about making a great success of our joint proposition.’
Keylane is a leading European provider of modern, customer-centric, SaaS-based software to the insurance and pensions market. Our solutions combined with an in-depth knowledge and expertise of the industry enables us to help our clients transform their business operations to meet today’s needs. Implementing our insurance solutions allows our clients to reduce their costs, deliver new and innovative products to market faster, while increasing customer satisfaction. Headquartered in Utrecht in the Netherlands, Keylane employs over 700 people
and delivers services to over 100 Insurance companies across offices in Belgium, Denmark, Germany, the Netherlands, Norway, Sweden and the UK. Learn more at keylane.com
For more information, please contact:
Kim Leemreize, Marketing & Communications
+31 6 192 088 32 or firstname.lastname@example.org
Edzko Smid, CEO
+31 6 557 65 281 or email@example.com
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