As 2017 draws to a close, Luan Wise, one of the UK’s most prominent social media and marketing experts, shares her marketing checklist for 2018 and why it's futile to focus on future trends.
“Every year I check out the industry press round-ups of trend predictions,” says Luan.
“Most mention some new technology, ‘technology that will ‘come of age’, how we should focus on the customer, how to make better use of data and how the role of the marketer will change.
“As marketers, we are often looking for something ‘new and shiny’. But I strongly believe that trying to predict what the next 12 months will deliver is a distraction.
“Regardless of regardless of technological changes and new gimmicks, we need to remember the fundamentals of marketing, the importance of getting to know our customers and creating solutions that satisfy their needs and wants.
“How are you going to go about this in 2018?
“Here’s some thoughts on how to refocus and refine your marketing activity for the coming year and get the basics right.”
Wise words from Luan
1. Get organised and be prepared. By planning ahead, you can nail your day-to-day use of social media into under fifteen minutes. Taking a strategic approach will enable you to meet your business objectives and stay focused.
2. Be realistic. You can’t control everything and change is inevitable, but consult credible sources for information and consider what they mean for your business before you dive in.
3. Plan for change. Are your SWOT (Strengths, Weaknesses, Opportunities, Threats) and PESTLE (Political, Economic, Social, Technological, Legal and Environmental) analyses up to date? Don’t forget to regularly review the impacts that the wider environment may have on your business, and refine your marketing plans if necessary. After all, who predicted a vote for Brexit, or a Trump victory in 2017?!
4. Always focus on best practice. GDPR will be with us in 2018. It’s the most important change in data privacy regulation for 20 years and we have a deadline – 25 May 2018. Get ready by following the GDPR checklist from the Information Commissioner’s Office (ICO) and use their advice service for small organisations. Data is the lifeblood of business and hiding your head in the sand on this matter could have a hugely detrimental effect.
5. You have the answers in your own data. When is the best time to post on Twitter? What social media platform is the most effective for engaging your customers? Figure out what is working and how your audience is responding to your marketing activity by using tools such as Google Analytics and social media native analytics.
6. Focus on your reputation. Always think before you post; so much business is generated by referrals, your personal brand is important. Have a personal social media policy and understand the guidelines of your employer. For example, what will others think if you argue with a competitor, or tell someone that their LinkedIn post is more suitable for Facebook? This often reflects more negatively on the commentator than the person who originally posted. Keep negativity out of the public sphere as quickly as possible.
7. Put people first. We have the technology, but social media should not ever replace face-to-face conversation. You can read more in one of my top performing LinkedIn Pulse posts.
8. Automate to free up time. It’s OK to schedule core posts and free up time to focus on other tasks and engagement. Many useful tools, such as Hootsuite or Facebook’s built-in scheduler are free or low-cost. Google has some great chrome extensions that can be life-changing for a social media manager. Feedly for curating content is a must.
9. Where is your audience? If I asked a client if they wanted to advertise on every commercial radio station, they wouldn’t do it. Not just because of the cost, but because it wouldn’t effectively reach their target audience. Social media is no different, it’s a marketing channel and if your audience are not there, then don’t do it! My Lynda.com course on Social Media Marketing Return on Investment (ROI) goes into this in more detail.
10. There are no quick wins. Focus on strategy, aim for sustainable growth, play the long game and don’t waste your time seeking silver bullet solutions.
Luan’s award-winning book, Relax! It’s Only Social Media is available from Amazon, and the companion 2018 social media planner which provides a simple step-by-step guide to developing a social media plan is available from Luan’s website,
Published author, trainer, event speaker, and course instructor for Lynda.com, LinkedIn’s online learning company, Luan Wise is based in Cheltenham.
Luan was recognised as one of the top five female marketers in the UK for the #LinkedInBestConnected social campaign in 2015. She was subsequently signed up to write and deliver content for their online learning platform, Lynda.com, flying her out to the USA to record her videos on the topics of social media and content marketing. Her engaging tutorials have been viewed more than 140,000 times and new courses will be released in early 2018.
Luan can provide talks, training and one-to-one support for businesses, contact 01242 420597 or email firstname.lastname@example.org.
Luan Wise is a chartered marketer with more than 15 years’ experience of working with clients including Hilton, Royal Mail, Panasonic, and the University of Cambridge.
Luan’s career in marketing started ‘web first’, managing content and building online communities. She helped many businesses to produce their first websites. For most of her agency-side career, Luan worked for Hilton, planning and managing complex multimedia, multi-site promotional campaigns for its national and international chain of health clubs.
In 2007, Luan switched to become a client-side marketer, joining a new business operating in the newly liberalised postal marketplace. With Luan’s support, the business’s annual sales rocketed from £3 million to £60 million over the next five years.
In 2009, Luan discovered social media and hasn’t put her smartphone down since.
Luan was recognised as one of the top five female marketers in the UK for the #LinkedInBestConnected social campaign in 2015.
She was nominated as one of the UK’s Top 50 creative freelancers by The Drum magazine recognised by Insider Magazine’s 42 under 42, an annual programme recognising some of the most dynamic and inspirational young entrepreneurs in the South West of the UK.
Luan is an inspiring speaker and has presented at events led by, the Chartered Institute of Marketing (CIM), Direct Marketing Association (DMA), Chartered Institute of Management Accountants (CIMA), the Association of Independent Professionals and the Self Employed (IPSE), and Enterprise Nation.
Luan is vice-chair and board trustee for the Communication, Advertising and Marketing (CAM) Education Foundation, an active ambassador for IPSE, The Association of Independent Professionals and the Self Employed and within Gloucestershire where she lives, is a member of the GFirstLEP Business and Professional Services Sector Group. She served as Chair for Gloucestershire and vice-chair of the South West Regional Board for the Chartered Institute of Marketing (2012-2017) and the West & Wales regional council of the Direct Marketing Association (DMA) for five years.
Contact Luan by email email@example.com or phone 01242 420597, mobile 07738 122817
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