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The Association of Professional Staffing Companies (APSCo) - in conjunction with backdoor hire and fee dispute expert, introPROTECT - has launched a new debt recovery toolkit in order to better support its members in collecting outstanding monies swiftly and effectively.

The toolkit is a great starting point for debt recovery in recruitment and is designed to assist members through a staged approach, providing the tools required to speed up the payment and recovery process. These include step-by-step practical advice around possible solutions as well as template documents for letters before a claim, settlement agreements and statutory demand forms.

Founded by Barry Cullen, an ex-recruiter turned solicitor, introPROTECT is an APSCo Affiliate member and a leading expert in recruitment fee disputes. Recruiters rely on introPROTECT to prevent and detect fee loss, as well as recover unpaid and disputed recruitment fees.

On the launch, Tania Bowers, General Counsel at The Association of Professional Staffing Companies (APSCo), commented:

“APSCo is always striving to enhance its service offering, and we are delighted that we are able to support our members by sharing this new toolkit. Debts seldom unfold in a straightforward manner and choosing between various approaches to recovery, and managing these effectively, can be challenging for any business, particularly SMEs.

“Our member satisfaction surveys consistently show that our legal services are a well-utilised and highly regarded element of our wider service offering, and we are continually responding to feedback to expand our legal support. For recruitment firms that are looking for a starting point for debt recovery, I have no doubt that this toolkit will be invaluable.”

Barry Cullen, Director and Solicitor at introPROTECT, added:

“Recovering disputed fees can be a fine balancing act for business owners and finance teams and it can sometimes be hard to know where to begin. We are delighted to be working with APSCo to share our specialist expertise with its members and I hope many take full advantage of the resources we have shared.”

- Ends

Notes to Editors:

APSCo is the membership body that is dedicated to representing professional recruitment in the UK. It was formed to give all firms involved in the recruitment of professional talent who have a commitment to excellence, the specialist support and distinctive voice they need to be successful. It gives candidates and employers a trusted badge of quality whilst providing member firms with an innovative range of services designed for them by recruitment experts. These services, combined with its growing international profile, commitment to Corporate Social Responsibility and opportunities for professional networking give APSCo members a unique opportunity to develop their businesses and gain competitive advantage (

The APSCo debt recovery toolkit is not legal advice, and it is recommended that this guidance is used in parallel with advice from fee dispute and debt recovery specialists.


The guidance document is intended for use by APSCo members only. The facts, information and opinions contained herein are correct to the best of introPROTECT and APSCo’s knowledge as at time of publication. This document is intended to provide general information only and does not constitute advice. It is not an exhaustive and complete reference document on this subject. introPROTECT and APSCo can take no responsibility or liability for the use of or reliance on information contained within this document or for any decisions or the consequences of any such decision made by APSCo members.

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