We’re delighted to have Paul on board, as he brings a wealth of experience, operationally and financially, managing strategic relationships globally
– New senior financial and management expert joins the proactive customer service solution leader to help consolidate its on-going success –
Dublin & Birmingham, June 27, 2016 – Seasoned Irish communications sector executive Paul Cogan has been appointed as Chief Operating Officer (COO) of Irish technology leader VoiceSage at a pivotal time in the firm’s growth trajectory.
Tasked with helping build on the firm’s on-going European success, Cogan’s 15 years of corporate and financial experience, gained with Deloitte, Reox Holdings and Digisoft and the expertise he gained in sales leadership roles at MTN and Vodafone, will help keep the firm’s growth plans on a firm financial and operational footing.
As the contact tech leader’s new COO, reporting direct to the firm’s Chief Executive Officer, James J Kett, Cogan will oversee day-to-day operations, with special responsibility for establishing international partnerships. Cogan confirms he is already in advanced negotiations with three high potential international partnerships
Irish native Cogan, from Crosshaven, Co. Cork and who attended the Cork Institute of Technology before going on to qualify as a chartered accountant with Deloitte, will operate out of VoiceSage’s Cork and Dublin offices.
“I am delighted to be working at such an innovative company as VoiceSage,” said Cogan.
“It has a genuinely exciting interactive customer communications solution to offer a growing global market, as well as a bold and exciting roadmap to meet the challenges of customer communications for European and American corporations.
“I am looking forward to bringing my financial and operational management experience to bear, to help grow the VoiceSage brand and business.”
Welcoming Cogan on board, James J Kett adds, “We’re delighted to have Paul on board, as he brings a wealth of experience, operationally and financially, managing strategic relationships globally.
“His skills, combined with our extensive customer communications technology stack, plus other strong recent appointments of which there are even more in the pipeline, will put VoiceSage in a very strong position as a business.”
A context of key appointments
VoiceSage has also made some major hires and promotions so far in 2016 to meet its growth objectives. These include sales director Steven Robertson, who brings 20 plus years of deep industry experience to the sales role, and the internal promotion of Edward Gahan to CTO, with the latter bringing 20-plus years of technology, programming and operational management experience to that position.
These appointments set VoiceSage in an ideal position for a truly transformational 12 months ahead, agree observers.
Founded in 2003 and with offices in the UK and Ireland, VoiceSage delivers proactive customer service solutions that help companies streamline and add value to their high-volume, outbound contact activities. Blue chip customers for its solutions include Argos (Home Retail Group), Capital One, Thames Water, AXA Insurance and Shop Direct.
These and other customers rely on VoiceSage technology to help them transform credit collections, delivery and appointment confirmations, marketing campaigns and other high-volume business processes in immediate and cost-effective ways, lowering costs and improving their customer experiences.
VoiceSage’s cloud-delivered messaging platform sends 2 million-plus interactions a day and is used by businesses that touch more than 75% of the UK population: over 44 million individual phones in the UK have received a VoiceSage communication at some time.
Please visit www.voicesage.com for more about us and our work with customers, or follow us on Twitter @VoiceSage
Carina Birt, Sarum
PR for VoiceSage
+44 1722 322916
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