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Manufacturing, one of the first sectors to initiate recovery, looks to upgrade ERP systems

London – 21 July 2020 – Boomi™, a Dell Technologies™ business, today announced results from its ERP Innovator’s Dilemma report, which finds manufacturers investing in modernizing legacy ERP systems. It finds upgrading the complex systems at the root of manufacturing operations reduces “keep the lights on” spending, to just 35%. This has enabled manufacturers to increase innovation budgets to 32%, allowing further IT innovation – vital in these challenging economic times – and further modernization, 33%.

First in, first out of the downturn?
With manufacturing one of the first sectors to return to work, preparing this vital sector for recovery has never been more critical. As manufacturing leaders search for a way to withstand today’s fractured supply chains, depressed demand, workforce safety and the widespread uncertainty, modernizing legacy ERP systems offers a way to increase agility and avoid a prolonged financial slump.

Modernizing ERP systems lowers costs of “keeping the lights on”, according to manufacturers, which until recent years claimed 75% of IT budgets, simply to maintain operations. Upgraded ERP applications are now allowing manufacturers to drop this to 35%, and free the remainder for innovation, 32%, while continuing to modernize further applications, 33%.

As they amp up modernization efforts, manufacturers are investing in the consolidation and standardization of their applications, according to 87%, against an average of 76%, followed by migrating their infrastructure to the cloud, in which the sector follows the average of 75%. The sector is also ahead of the average in consolidating legacy IT infrastructure, with 72% against 69%.

Challenges and opportunities for manufacturers’ ERP systems
Boomi’s research shows manufacturers are coping with complex hybrid IT environments better than other sectors, with less than half, 46%, citing it as a primary challenge, against the average of 56%. A more pressing issue for manufacturers is the changing business requirements for the sector, 53%, which concerns 39% of respondents.

The business drivers pushing manufacturers to lift and shift their ERP systems to the cloud also differ from other sectors. Gaining IT agility takes first place with 57% versus the average of 53%, while assurance lies at 53%, lower than the total of 57%. Driving business growth is also more of a priority in terms of ERP modernization for manufacturers, 55% against an average of 53%.

The realities of modernizing ERP systems
Manufacturers also differ from the average in the reasons behind ERP modernization projects failing to deliver as expected. The manufacturing C-Suite is more well-disposed to systems modernization, with 41% of respondents citing the lack of senior buy-in as a problem, against the average of 48%. The real issue appears to be the lack of proper governance, which 63% identify as a challenge, while the average lies at 53%.

Some integration challenges weigh more heavily on the manufacturing sector than others: the lack of integration technologies able to ingest data from any source, 66%, surpasses the average of 51%, while organizations are also struggling to find integration professionals who can understand business processes, 46%, a shortage which affects just 39% of the total. It’s a crucial problem to address for the sector, as it focuses on integration and orchestration strategies to create the best customer experiences, 59% - above the average of 52%.


The independent survey was carried out by Coleman Parkes on behalf of Boomi, among 825 Enterprise Architects, across 12 sectors in 12 EMEA regions.

About Boomi
Boomi, a Dell Technologies business, instantly connects everyone to everything with our cloud-native, unified, open, and intelligent platform. Boomi’s integration platform as a service (iPaaS) is trusted by more than 11,000 customers globally for its speed, ease-of-use, and lower total cost of ownership. As the pioneer at fueling intelligent use of data, Boomi’s vision is to make it quick and easy for customers and partners to discover, manage, and orchestrate data, while you connect applications, processes, and people for better, faster outcomes.

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© 2020 Boomi Inc. Dell, Dell Technologies, Boomi, the ‘B’ logo, Atom, Atomsphere, Molecule, and Dell Boomi are trademarks of Dell Inc., or its subsidiaries. All rights reserved. Other names or marks may be the trademarks of their respective owners.

About the Innovator’s Dilemma:
Christensen, Clayton M. The Innovator's Dilemma: When New Technologies Cause Great Firms to Fail. Boston, MA: Harvard Business School Press, 1997. All rights reserved.

Media contacts:

Elliot Harrison
020 3637 0640

Ines Mitsou
020 36370640

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