Ventrica wins Gold at European Contact Centre & Customer Service Awards

To be recognised as the best outsourced contact centre in Europe is truly phenomenal

- Recognised as ‘Best Outsourced Contact Centre’ in Europe

Southend, UK, 30th November 2017 – Outsourced customer contact centre Ventrica has won Gold in the ‘Best Outsourced Contact Centre’ category at the prestigious European Contact Centre & Customer Service Awards 2017 (ECCCSAs). The ceremony was held on tuesday night at Battersea Evolution in London and hosted by TV personality, Fiona Bruce.

Founder and Managing Director of Ventrica, Dino Forte commented, “We are absolutely thrilled and honoured to win Gold in this category. I am so proud of all the team and their hard work and dedication which has led to this amazing moment. To be recognised as the best outsourced contact centre in Europe is truly phenomenal. Being judged by the industry’s most prestigious awards and coming top amongst a list of global players is just the icing on the cake at the end of what has been a fabulous year for us. It’s like an early Christmas present for the whole company.”

The ECCCSAs for 2017 were handed out a glittering awards dinner at Battersea Park’s Evolution in London on 28th November attended by 1,100 leading figures from the contact centre and customer service industry. The award was presented to the Ventrica team by host Fiona Bruce and five times Olympic Gold medallist, Sir Steve Redgrave.

“Winning an ECCCSA this year was not easy. The robust face to face judging process was carried out by judges who are very experienced and recognised across our industry. And each entry was judged through a two-stage process which included both panel presentations and site judging visits,” Ann-Marie Stagg, Chair of the Judges, ECCCSA.

Ventrica’s year

In October 2017 Ventrica opened its second 14,000sq ft. site in Southend breaking new ground in contact centre design and creating capacity for up to 800 staff. Earlier in June, the company won ‘Best Outsourcing Partnership’ for its work with McCarthy & Stone and ‘Advisor of the Year’ at the South East Contact Centre Awards. Also in June it was announced that Ventrica had been shortlisted for a record five categories in the European Contact Centre & Customer Service Awards including ‘Best Outsourced Contact Centre’, ‘Best Large Contact Centre’, ‘Employer of the Year’, ‘Best Multilingual Contact Centre’ and ‘Best Outsourcing Partnership’.

About The European Contact Centre and Customer Service Awards (ECCCSAs)

The European Contact Centre and Customer Service Awards (ECCCSAs) are the largest and longest running awards in the customer contact industry.

Highly regarded for its robust judging process, high calibre judges meet every shortlisted organisation. ECCCSA judges are handpicked for their experience and knowledge. These judges recognise organisations that are leading the way in delivering exceptional service to customers.

These organisations value their people, continually innovate to improve the customer experience, and operate efficiently and effectively. They are raising the standards year on year.

In 2015 Ventrica won a Silver Award at the European Contact Centre and Customer Service Awards for its work with Purplebricks.

For a list of all the categories and winners visit: https://www.ecccsa.com/2017-winners/

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Editor’s notes:


About Ventrica:

Ventrica is an award winning customer management outsourcer that delivers cutting-edge technology solutions designed to elevate the customer experience.

Providing outsourced customer service and sales for an array of global brands Ventrica can genuinely claim to be a people based business that understands their success comes from the way they treat and support their staff.

Continual investment in the very best technology allows Ventrica to provide a truly unified view of the customer journey regardless of channel.

The company is headquartered in Southend where it operates from spacious, hi-tech and modern offices, placing significant emphasis on the comfort and well-being of its staff. Ventrica shares the same passion about its customers’ business as it does for its own and continually strives for quality and consistency of service delivery.

Ventrica has significant experience in eCommerce customer management across an array of industries, including Fashion, Retail, Insurance, Finance, Health, Transport, Construction and Publishing. The Ventrica multilingual team provides communication in a host of different languages including French, Italian, Spanish, German, Dutch and Portuguese.


Press contact : Jane Moores, TTA Communications Ltd,
Tel : 01225 580214 / 07966 176028 email: jane.moores@ttacomms.co.uk