Skip navigation
Skip navigation
You are using an outdated browser. Please upgrade your browser.
Cybertill charity, social and gen Z

Charity retailers risk alienating Generation Z by not linking to ecommerce from Insta.
Brand new consumer research report specifically about charity retailers using social media to attract supporters to their online offering, reveals that charities are not making the most of these free tools available and could be missing out on revenue and awareness amongst 18 – 24 year olds – Gen Z.

Research into charity retailers using social media was undertaken by retail software company Cybertill with Gen Z research run by YouGov and commissioned by Cybertill.

Never before has there been so many opportunities for charity retailers to reach all demographics. Gen Z are a group who love social media, they feel part of a global community, are more socially conscious and have more in common with their grandparents than they do their parents. Charity retailers need to reach out to this generation using social commerce to gain more interaction and ultimately, revenue, from this age group.

Key findings about charity retailers using social media include:
 Gen Z shopping habits: Gen Z are heavily influenced by social media and ecommerce when buying in-store fashion purchases, with 49% stating they look online before buying in-store.
 Social media generation: Instagram is very popular with Gen Z, as 31% of worldwide users are aged 18-24, along with Millennials they make up 61% of global users, but there are still 15% of charities without an Instagram account.
 Getting charities online: Not all charity retailers have an ecommerce offering, 55% of those researched are yet to open an online shop and 45% use eBay as a means of selling. But one trick charity retailers are missing out on is linking their social channels to their ecommerce URLs.
 Don’t put all your eggs into the Facebook basket: Over 90% of Gen Z who use Facebook also use Instagram, the two go hand-in-hand. Although there is still a high percentage of Gen Z with a Facebook account, they spend more time on Instagram, averaging 330 minutes per month.

Rob Finley, Business Development Director and Head of Charity at Cybertill says, “Charity retailers need to engage more on social media with Gen Z, these are their new volunteers, shoppers and donors. They need to make the most of these free social media tools to enhance their ecommerce and extend their reach across all people of all ages. Charities have goods that are simply not available anywhere else, you have unique products but they're only available in one charity shop. If you have an item that has a particular personal value to someone, then they won’t see it unless they walk into that one charity shop. If we can take that item and have it in store, online, on eBay, on Amazon then you can ensure you’ll get the maximum value for it. Promoting this on social media with ‘shop now’ features, particularly on Instagram will reach a wider audience and can only benefit the charity.”

The full report can be downloaded here:


Notes to editor

All figures, unless otherwise stated, are from Cybertill’s own research and YouGov Plc. The research conducted by Cybertill used a mixture of sources, including the top 20 charity retailers by
revenue from the 2017 Charity Shops Survey. The total sample size of the YouGov survey was 2,004 adults. This was ran on a nationally representative survey. From this, 183 were Generation Z, aged 18-24. Fieldwork was undertaken between 11th - 12th April 2018. The survey was carried out online. The figures have been weighted and are representative of all GB adults (aged 18+).

About Cybertill
Cybertill provides complete retail management solutions for multi-store retailers, brands, charity shops, and visitor attractions committed to improving customer experience. Its dedicated cloud point of sale platforms, RetailStore and CharityStore enable a real-time single view of stock, sales, and customers across all customer touchpoints including EPoS in branded and pop up retail shops, mobile point of sale, click and collect points, franchises, concessions, and ecommerce.

Founded in 2001 by omnichannel retail pioneer, Ian Tomlinson, Cybertill serves over 700 businesses in 7,500 locations globally and helps process over 64 million transactions a year. For more information or to book a free demo of Cybertill’s EPoS and retail management software, visit

For press enquiries please email or call 0151 545 2634

This press release was distributed by ResponseSource Press Release Wire on behalf of Cybertill in the following categories: Business & Finance, Retail & Fashion, Public Sector, Third Sector & Legal, for more information visit